Shipping & Returns

Price

All prices are in in Euro and include 19% VAT, packaging and delivery charges are not included. Embroidery files for download are free of packaging and delivery charges.

Payment
Payment is accepted by money order or PayPal.

Payment by money order
You will get an order confirmation and acceptance by email with details of your order, bank details and your order number. Please put your order number and your email address at the money order so Stichezauber can easily identify your payment.
Your designs are downloadable in the „My account“ section of the website, as soon Stichezauber received payment. Please be aware that payment by money order will take a couple of days.
For shipping of physical items you will get an extra shipping notification when your order has been received. Please allow us 2-3 working days to process your order and a couple of days to ship within Germany, up to two weeks within Europe and up to three to four weeks outside Europe. But be sure we do our best to ship your oder quickly. We always try to ship with the quickest but cheapest service available.

Payment by PayPal
You can pay fast and comfortable by PayPal. PayPal payments by credit card or credit balance are accepted.

  • Choose PayPal for your payment
  • After you have confirmed your order, you will transfered to the Paypal website
  • Log in into your PayPal account
  • Check your payment details and confirm amount to pay
  • Your payment is now complete

Once your payment has been cleared your designs are available for immediate download.

Download
Embroidery files for download are free of packaging and delivery charges.
Your designs are downloadable in the „My account“ section of the website, as soon I received payment.
Additional costs may arise for data transfer - depending on contractual obligations with your internet service provider.

Shipping of physical items
We will ship through German Post or Hermes.
You will get an extra shipping notification when your order was delivered.
All shipments are sent with no extra cover. If you want insurance for your shipment, send us an e-mail and we will calculate the costs for you.

Shipping and handling costs Germany 

  • Orders up to 50,00 € = shipping costs 2,50 €
  • Orders from 50,01 € up to 150,00 € = shipping costs 4,40 €
  • Orders from 150,01 € we deliver free of charges

Shipping and handling costs for EU Members and switzerland, Croatia, Lichtenstein and Norway

  • Orders up to 50,00 € = shipping costs 3,70 €
  • Orders from 50,01 € up to 150,00 € = shipping costs 6,00 €
  • Orders from 150,01 € we deliver free of charges

Valid für Switzerland: Tax, currently 7,6% is levied upon goods receipt. Customs duties aren´t ordinarily incurred for woven ribbons.
Shipping and handling costs for NON-EU Members: United States, Canada, Australia and South Africa

  • Orders up to 50,00 € = shipping costs 6,60 €
  • Orders from 50,01 € up to 150,00 € = shipping costs 12,00 €
  • Orders from 150,01 € we deliver free of charges

All other countries on request!